No to Violence welcomes feedback and complaints as a way of improving our service delivery.

Feedback

Service users, volunteers and members of the public have the opportunity to provide, with anonymity where desired, formal and informal feedback.

To provide comments of a general nature or to provide feedback, please contact us on the form below.

Complaints

No to Violence strives to operate with high quality and integrity throughout all our services and recognises that from time-to-time people may not be happy with the service they have received.

You have the right to make a complaint about the activities or service provided or refused by the agency.

All complaints will be treated with respect and dealt with in a timely and courteous manner.

Where you are dissatisfied with service, you are encouraged to discuss your concerns with the person providing the service, or their Team Leader or complete the form below.

No to Violence may request further information in relation to your complaint and to help ensure that we can resolve the matter with you.

If you would like to provide your feedback or complaint by phone, please contact the office on 03 9487 4500 and ask to speak with a team member in the Quality, Risk and Compliance team.

If you would like to provide your feedback or complaint by post, please send to:

Manager Quality, Risk and Compliance

PO Box 277

Flinders Lane VIC 8009